The Silversmith Hotel & Suites

.10 S Wabash Ave
.Chicago, Illinois 60603 United States                

Received from a 40 year old male traveler from Northern California on Saturday, May 17, 2008:
"The Silversmith Hotel - I spent two nights at the Silversmith hotel in May of 2008. It is a good business hotel that is, very usefully, located across the street from an orange line train station that efficiently whisked me straight to Midway Airport. The lobby is on the second floor, and the interior is done in an interesting craftsman style. Check in and check out was lightening fast -- there's no messing around. My suite was large and interestingly arrayed. The Silversmith is within walking distance of the Miracle Mile, but without the high room rates of a Miracle Mile hotel. The bellmen are very gracious and professional, which meant everything to me, as they held my bags during my last day in Chicago after I checked out. It may not have the prettiest entrance or pass muster with the fussiest of perfectionists, but the next time I'm planning a trip to Chicago, my first call will be to the Silversmith. I'm serious."

Received from a traveler on Monday, 17-Jul-06:
"Silversmith Crowne Plaza in Chicago - Positives: conceirge is the soul of the hotel - inspiring, big hearted. Good value for quality product, much better stay here than I’ve had at some Chi megahotels. Free high speed internet access at this hotel - at some hotels this is $13 extra Free access to 800 numbers. Cordless phone in room is appreciated. Nice, tasteful Prarie style decor, refreshingly not generic, no cookie cutter look to the hotel. Real oak furniture and doors, comfortable look in room, good lighting. CD player, clock radio wasn’t as tinny as most hotels. Good sized bathrooms with close up make up mirrors, granite countertops. Location located right at the ‘el’ subway stop - extremely convenient and I took the ride from the airport one transfer right to the hotel for under $2. Within two blocks find Art Inst, dept stores, many restaurants, kinkos/Fed Exp. Personnel that ask ‘How is your stay?” you have a chance to rMespond and get resolution then and there. Employees at the hotel are alert, hospitable, good communication with all levels of hotel empoyees Bathrooms had comfortable robes, Bedspreads looked clean without a ‘history’ All the conceirges and front desk employees good. The conceirge is inspiring, and helpful, ‘ soul of the hotel’ - we didn’t need special services but we were enriched by her presence and comments. Good quality in room coffee and coffee maker, fridge that’s quiet, Free in room safes helpful for storing passport, ID’s, laptop. Excellent security - one needs hotel guest key card to access your floor Enough staff on duty at front desk unlike some hotels. No signature fragrance in public areas. Clean, fragrance free environs - no disguising hotel odors Doormen are very efficient, they pay attention Housekeeping staff really good - supervisors check, follow up Negatives: Shower head doesn’t release strong torrent of water - it's ok. Ada’s Restaurant downstairs - best to skip this food that’s an embarrassement to the taste buds - huge portions, reasonably priced, not very good food - with maybe the worst coffee we’ve had, food has too much deep frying, the corned beef tasted like turkey or ham corn beef, the noodle krugle overkilled with sweetness. Needed: a fresh menu of fewer, higher quality choices. Service is good. Executive guest floor breakfast has uninspired pastries and breads, a toaster to warm bagels/rolls should be on public view instead of in the kitchen area hidden from view. Loud, intrusive TV in small breakfast lounge on 10th floor. Room closed after breakfast. Hotel doesn’t list how much local calls are or 800 numbers, No tongs with ice buckets. Lobby could use a little more personal touch - such as magazines, newspapers, fresh flowers for friendly ambience. Overall, good find that we wouldn't known about unless internet reviews told about it - thanks everyone!"

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